Tell us what broke. We’ll find you the next open slot.
Call for the quickest booking, or send the details below and a scheduler will ring you back. Either way, you talk to our own team in DC, every day from 7am to 9pm.
Office & dispatch
1100 H Street NW, Suite 200
Washington, DC 20005
This is where our schedulers work from. Repairs happen at your home — there’s no walk-in counter.
After you reach out
- 1
A scheduler confirms your address, the appliance, and the earliest open window.
- 2
You get a heads-up call or text when your technician is on the way.
- 3
The tech tests the appliance, shows you what failed, and prices the fix before starting.
Handy to have when you call
None of this is required to book. But the more we know beforhand, the better the chance your technician walks in with the exact part your model takes.
Smell gas or see smoke? Don’t fill out a form. Get everyone outside and call 911 or your gas utility first.
Model & serial number
Look for a sticker inside the fridge wall, around the oven door frame, or on the back of the washer or dryer lid.
Any error code on the display
Write down the exact letters and numbers, even if they disappear after a restart. They often point straight to a component.
A photo or short video
Email it to us after booking. A 10-second clip of a strange noise or a leak location saves real time on site.
Access details
Parking tips, a building buzzer code, or a concierge desk, anything that gets the tech from the curb to your kitchen faster.
Is your address in range?
These are some of the communities our technicians visit most. If yours isn’t listed, call anyway; the list is a sample, not the boundary.
Washington DC
DC serviceMaryland
MD serviceVirginia
VA servicePrefer to talk it through?
Describe the problem to a real person and leave the call with a booked time. Most calls wrap up in a couple of minutes.