The short version: we collect what we need to schedule, perform, and stand behind your repair. We don’t sell your personal information, and you can ask us to access, correct, or delete it at any time.
1. Who this policy covers
This Privacy Policy explains how Rapid Appliance Repair (“Rapid,” “we,” “us”) handles personal information collected through rapidappliancerepairdmv.com, by phone, by email, by text message, and during service visits to homes in Washington DC, Maryland, and Virginia.
It applies to customers, people who request a quote or visit, and anyone who browses our website. It does not cover third-party websites we link to, which have their own policies.
2. Information we collect
Information you give us
- Contact details — your name, phone number, email address, and service address.
- Appliance details — the type, brand, model and serial number, symptoms, error codes, and any photos or videos you send.
- Visit details — access instructions such as gate or buzzer codes, parking notes, and preferred appointment times.
- Payment information — processed at the time of service. Card numbers are handled by our payment processor; we do not store full card numbers on our own systems.
- Communications — messages, emails, reviews, and notes from conversations with our schedulers or technicians.
Information collected automatically
- Device and usage data — browser type, device type, pages viewed, referring pages, and approximate location derived from your IP address.
- Cookies and similar technologies — small files that help our site function and show us how visitors use it. See section 5.
Information from others
If a landlord, property manager, home warranty company, or family member books a repair for you, they may share your name, address, and phone number with us so we can arrange the visit.
3. How we use your information
- To schedule appointments, confirm arrival windows, and tell you when a technician is on the way.
- To diagnose your appliance, order the right parts, and prepare quotes and invoices.
- To honor our parts and labor warranties and handle return visits.
- To process payments and keep required business and tax records.
- To answer questions and follow up on the quality of your visit.
- To send occasional service reminders or offers, only where you’ve agreed to receive them. You can opt out at any time.
- To keep our website secure, fix problems, and understand which pages are useful.
- To comply with the law and protect the safety of our customers, staff, and technicians.
6. Calls and text messages
When you give us your phone number, we may call or text you about your appointment, technician arrival, quotes, and follow-up on your repair. Message and data rates may apply. Reply STOP to any text to stop receiving messages, or HELP for help. We will not use your number for marketing texts unless you have separately agreed to receive them.
7. How long we keep information
We keep service records for as long as we need them to provide warranty coverage, answer questions about past repairs, and meet tax, accounting, and legal requirements. When information is no longer needed, we delete it or make it anonymous. Access codes and entry instructions are removed from active job records once a visit and any related follow-up are complete.
8. How we protect information
We use reasonable administrative, technical, and physical safeguards, including encrypted connections on our website, access controls on customer records, and limiting technician access to the jobs assigned to them. No method of transmission or storage is completely secure, so we can’t guarantee absolute security, but we work to protect your information and will notify you of a breach where the law requires it.
9. Your choices and rights
Whatever state you live in, you can ask us to:
- Tell you what personal information we hold about you and provide a copy.
- Correct information that is inaccurate.
- Delete your information, subject to records we must keep for warranty, tax, or legal reasons.
- Stop sending marketing emails or texts.
Residents of Virginia and Maryland may have additional rights under state consumer privacy laws, such as the Virginia Consumer Data Protection Act and the Maryland Online Data Privacy Act, where those laws apply. These can include the right to opt out of targeted advertising, sale, or profiling, and the right to appeal a decision we make about your request.
To make a request, email info@rapidappliancerepairdmv.com or call 813-796-5961. We’ll verify your identity by matching details from your service record before acting on the request, and we won’t treat you differently for exercising your rights. If we decline a request, we’ll explain why and tell you how to appeal. An authorized agent may submit a request on your behalf with your written permission.
10. Children’s privacy
Our website and services are meant for adults. We don’t knowingly collect personal information from children under 13. An adult aged 18 or older needs to be present during service visits to approve work. If you believe a child has sent us personal information, contact us and we will delete it.
11. Changes to this policy
We may update this policy as our services or the law change. The “Last updated” date at the top shows when it was last revised. If we make a significant change to how we use personal information, we’ll post a notice on this page before the change takes effect.
12. Contact us
Questions, requests, or concerns about this policy can be sent to:
Washington, DC 20005